What to expect
Policies
Clear, fair policies so you know exactly what to expect before I start working together. If anything here doesn't make sense, just ask.
Cancellations & Rescheduling
- Please provide at least 24 hours' notice if you need to cancel or reschedule.
- Cancellations with less than 24 hours' notice may be subject to a $75 late-cancellation fee.
- No-shows without notice will be charged the full lesson rate.
- Rescheduling is easy — just call, text, or use the booking link.
Payment
- Payment is due at the time of service unless arranged otherwise in writing.
- I accept cash, check, Venmo, Zelle, and major credit cards.
- Gift certificates are available and make great presents for new dog owners.
Travel & Service Area
- In-home lessons are included within a 20-mile radius of downtown Indianapolis.
- Locations beyond 20 miles may incur a travel surcharge of $3.50 per mile — I'll let you know upfront before I book.
- Service area includes Carmel, Fishers, Noblesville, Westfield, Zionsville, Greenwood, Avon, Brownsburg, and more.
- Public-environment sessions at parks or pet-friendly retail are available when appropriate for your training goals.
Weather Policy
- In-home lessons proceed as scheduled regardless of weather — I'm working inside your home.
- If a session involves outdoor work and severe weather makes it unsafe, I can pivot to indoor drills or reschedule at no charge.
- Extreme heat or cold may shift outdoor portions to shaded areas or earlier/later times for your dog's comfort.
Equipment
- You'll need a standard 6-foot leash and a flat collar to start.
- Depending on your dog's needs, I may recommend specific tools (e.g., long line, prong collar, e-collar) and will explain exactly why.
- I never require equipment purchases you don't need. You are free to source tools yourself or purchase through me.
- If you already own training equipment, bring it to the first session and I'll evaluate whether it's appropriate for your program.
Satisfaction & Follow-Up
- My goal is honest, lasting results — not a quick fix.
- Between sessions, you can text or email questions. I typically respond within one business day.
- If you're not seeing progress after several lessons, I'll adjust the plan together. Every dog learns at a different pace.
- Payments for lessons and packages are final and not refundable, including any prepaid lessons that go unused. I will still work with you to adjust the plan and make sure you feel supported.
My commitment to you
You and your dog get my full attention — not a rotating cast of trainers or a packed schedule that rushes through sessions. I'll show up on time, communicate clearly, and give you a plan that actually works in your real life — not just in a training facility.
Still have questions?
Call, text, or email — I'll get back to you within one business day.
Or email me directly at hello@unleashthegooddog.com